When an online booking is made via the Client Portal, it is seldom the case that you would want that service to be added directly to your live schedule, so the Job Request processing function allows you to ensure the order is correct and that you are available to provide those services, prior to accepting and scheduling the work. At this point you can also decline the request if your sitter is unavailable or you simply do not wish to provide the services.


To find out more about the job request workflow, click these links for Scheduling a Job Request, Editing a Job RequestAdding to a Job Request and Declining a Job Request.

  • If they want you to add further services for the same date(s) then select their next service, choose the time, enter a note if they wish and click "Add To Request" to add these to the list for submission.

  • If they want to add further services for different dates before submitting their request, they must click "clear all dates" before selecting the additional dates, otherwise the services they have just added will be duplicated in the list for submission.

  • If they change their mind, clicking the "Clear All/Start Again" option will remove all jobs from the request.

  • Clicking the "notes" icon will show any notes that were added to the request.

  • Clicking the red "X" or "clear" icon will delete the job from the request.

  • When the online booking is complete, click "Submit Now" to send the Job Request.