< Account Summary and Making Payments < Making a Payment via Stripe




Navigation: Click the link "go to portal" from any Client's blue snapshot panel

Stripe is our recommended payment method as it has the following advantages: 

  • Stripe enables you to take payments in Pet Sitter Plus with a debit or credit card.

  • There is no need to handle cash, which can result in losing track of whether payments have been made.

  • There is no need to pay visits to the bank to deposit cheques.

  • Pet Sitter Plus automatically detects when a payment has been made and posts a receipt for the payment, saving you time doing this job yourself, and your client's account is updated instantly.

  • In the case of Stripe, you can take the payment from your client's credit/debit card when it is due so you don't have to wait for the client to get around to paying you. Once you have raised your invoices (either individually or in bulk) you can collect payment of all outstanding invoices using the Stripe payment method with just a few mouse clicks.


How does your client Make an online payment via Stripe through the Client Portal?


If you have enabled your client to make payments to you using Stripe, your clients need to:

  • Log onto the client portal using their unique ID and password - their account summary will be displayed showing a link "Pay Now" next to any amounts due for payment.

  • Select the "Settings" menu option and under "Manage Cards" they should click "View/Edit Cards & Bank Accounts" and "+ Add new card".

  • Alternatively, if they click the "Pay Now" link and do not have a credit card registered, they will be asked to enter their card details.

The screen below will be displayed showing:

  • the amount of the payment to be made

  • there is an option to amend the amount to be deducted from their card by clicking the link "change payment amount"

  • the last 4 digits and expiry date of the card to be debited. If more than one card has been registered in the portal then this will be the default card but an alternative card can be selected from the dropdown list.

  • when ready, click "Submit Payment"

  • If the payment is processed successfully, the following screen will be shown.

Once the payment is completed, your client will receive a receipt from Stripe as shown in the screenshot below.

  • If your receipts are not displaying correctly, you need to login to your Stripe account and make sure you have all the settings entered correctly.

You will receive an email from Stripe advising you that a payment has been made into your Stripe merchant account.

NOTE: If you or your client do not receive an email confirmation of the payment, please refer to Email settings on your Stripe account for help in resolving this.


Pet Sitter Plus will automatically detect that the money has been paid, and will post a receipt to the client record for the amount paid, as shown in the screenshot below.

PLEASE NOTE that there is no email confirmation to you or your client from Pet Sitter Plus when an automatic receipt is posted, as confirmation of the transaction is sent to both parties by Stripe.