Navigation: Click the link "go to portal" from any Client's blue snapshot panel


The most efficient and reliable method of accepting online payments from your clients is through Stripe.

Your clients can make payments to you from your Client Portal, and receipts for any payments will automatically be posted in Pet Sitter Plus.

There is some time involved in the initial setup for Stripe, and will involve payment of a commission fee for each payment taken. Stripe's commission fees are amongst the lowest available for this type of secure payment processing.


However, the advantages are:

  • there is no need for you or your sitters to handle cash, which can result in losing track of whether payments have been made

  • there is no need to pay visits to the bank to deposit checks

  • Pet Sitter Plus automatically detects when a payment has been made and posts a receipt for the payment, saving you time doing this job yourself

  • With Stripe, you can take an automatic payment from your client's credit/debit card when it is due so you don't have to wait for the client to get around to paying you. Once you have raised your invoices (either individually or in bulk) you can collect payment of all outstanding invoices which can be paid using the Stripe payment method with just a few mouse clicks.


Can I use PayPal as some of my clients prefer this method?
Yes - you can use PayPal in conjunction with Stripe and other payment methods. See Taking a Payment via PayPal for more information.


Can I use different payment methods for different clients?
Yes - there is a field on each client record "Payment Credentials". Initially, this will be set to "None". If you introduce Stripe facilities (or PayPal), then you will be able to select any of these options for each of your clients.

So it is easily possible to collect payments from some clients using Stripe, have some clients making payments from the client portal using PayPal and some clients paying you by check/bank transfer etc. for whom you are posting receipts manually.

For more information on setting up default Payment Credentials in Pet Sitter Plus, see Payment Credentials.

For more information about changing individual payment settings on the client record, see Payment Credentials.


Alternatively, you may receive payment from your clients in the form of cash, cheque, direct credit to your bank account etc. These payment methods don't require any special setup but do have administrative overheads - handling and banking of cash and cheques and manual posting of receipts in Pet Sitter Plus. See Taking a Payment via Other Methods for more information.



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What is Stripe? >

Stripe offers a simple and convenient way to enable your clients to pay their invoices with a credit and / or a debit card.


Applying for and Connecting your Stripe Account >

How to apply for a Stripe Account or connect your existing Stripe Account.


Email Settings on your Stripe Account >

Find out how to ensure your clients will receive an email from Stripe confirming receipt of their payment.


Automatic Receipts for Stripe Payments >

Pet Sitter Plus will automatically post the receipt to the client's account, mark the invoice as paid and adjust their balance saving you time manually posting receipts. 


Taking a Payment via PayPal >

Find out how to enable your clients to make online payments to you via their PayPal account, either on individual client accounts or by default to all client accounts.


Taking a Payment via Stripe >

How to enable clients to pay with their credit / debit cards by applying your Stripe Payment Credentials to either individual client accounts or by default to all client accounts.


What if a Stripe Payment Fails? >

Find out how your clients can make payments to you via check, cash, direct bank transfer or PayPal.


Refunding Stripe Payments >

Learn about the process involved with refunding a Stripe payment which is different to other types of refunds.